Verda Innovations Inc. (“Verda”, “us”, “our” and “we”) is committed to respecting the privacy of our website’s, https://verda.ca/ and mobile application’s (“App”) users and visitors (“you”, “your”, “User” and “Users”), and the activities, services, and content that we may offer from time to time (collectively, the “Services”) by adhering to the privacy principles set forth in The Personal Information Protection and Electronic Documents Act (Canada) and all other applicable laws and regulations.
When you use Verda, you trust us with your information. Verda values the privacy of those who visit and/or use the Services. We know that your privacy is important and make it a priority to protect the information that we obtain from and about our users and business partners.
1. what Personal Information we gather from you;
2. how and why we use your Personal Information;
3. to whom your Personal Information may be disclosed;
4. how we protect your Personal Information;
5. updating, accessing, deleting and retaining your Personal Information, and
6. providing or withdrawing your consent to our collection, use or disclosure of your Personal Information.
Verda provides Services to users in Canada. We process Personal Information inside Canada but may process some data outside of Canada in the United States.
The following information is collected by or on behalf of Verda:
From time to time, we may ask you to provide Personal Information. This may include:
Verda collects the following information when Users create user profiles: email, legal name, date of birth, phone number, identification number, scanned copy of a piece of government-issued photo identification (“Photo ID”), legal address, delivery address, payment processor token, and live location data. Users will be required to submit a new scanned copy of their Photo ID on an annual basis.
Verda collects the following information when a business partner creates a profile: name, address, phone number, website, hours, banner, logo, name of the store owner, employee’s names, employee’s email address, and inventory integration keys.
Delivery drivers are employees of Apple Express corporation and will have access to the User’s name, address, date of birth, phone number, and Photo ID.
Verda will require Personal Information to verify your age and to ensure that you are legally entitled to utilize its Services under the Cannabis Act (Canada) and applicable provincial legislation and regulations in the region in which the Services are being provided. As part of the registration process, Users are asked to upload a scanned copy of their Photo ID. The front of the Photo ID will be stored in our records and cross checked by couriers upon delivery against the recipient’s Photo ID. The back of the Photo ID will be scanned and the data received (name, date of birth, legal address, and expiration date) will be recorded in our User database.
We maintain a record of your transaction and payment history and when you send us an e-mail, speak with one of our telephone service representatives, submit a rating and/or review, or communicate with us through any other means, we may monitor, record and retain those communications for our mutual protection and in order to process your inquiries, respond to your requests and improve our Services.
You may provide us with Personal Information through the use of the Services through:
Creation of an account;
Requests for information via the website or App;
Comments on a blog post;
Subscribing to our email notifications and/or newsletters;
Placement of an order;
Visiting and/or using certain portions of our website;
Downloading our App; and
Any other transactions between you and us.
1. Session cookies store information only for the length of time that you are connected to a website – they are not written onto your hard drive. Once you leave the website, they expire and are no longer active. We use session cookies to record certain information from your browser including your Internet Protocol (IP) address, browser type, internet service provider (ISP), referring or exit pages, operating system and the dates and times that you use our website. Additionally, we may record certain information regarding your use of features on our website. Session cookies allow us to gather statistical data which provides insight into how we may improve our Services and to identify your current session to our web server.
Persistent cookies store information on your hard drive and can be re-read when you return to the site that placed them on your hard drive. We use persistent cookies to remember your preferences and to help block unauthorized attempts to access your Personal Information.
Depending on the Services that you use, Verda may collect and store information about your location if you enable your computer, mobile device, or App settings to send us location information. We may collect your precise or approximate location information as determined through data such as GPS, IP address, and WiFi. You may be able to change the settings on your computer, mobile device or App to prevent it from providing us with such information. Users may use the App without enabling Verda to collect location information, however, this may affect the functionality available to you on the App.
Verda collects transaction details related to your use of our Services, including the type of Services you requested or provided, your order details, delivery information, date and time the Services were provided, amount charged, distance traveled, and payment method.
Verda collects information about how you interact with our Services. This includes information such as access dates and times, website and/or App features or pages viewed, App crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our Services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers, as detailed above.
vi. Device Information. Verda may collect information about the devices you use to access our Services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We may also implement third-party content on our website that uses “clear gifs”, “web beacons” or other similar techniques, which allow third-party content providers to read and write cookies to your browser, or implement similar tracking mechanisms, in connection with your viewing of that third-party content displayed on our website. This information is collected directly by the third-party, and we do not participate in that data transmission. Information collected by third parties in this manner is subject to that third-party's own data collection, use, and disclosure policies.
Without cookies, websites and their servers have no memory. cookies enable users to travel from page to page on a web browser swiftly, reducing load times. Without cookies every time you open a new web page the server where that page is stored will treat you like a completely new visitor.
Verda uses the information we collect to:
Improve your experience using our App and our website.
Count users who visit our App and website or open our HTML-formatted emails.
Research and develop new products and services.
Improve the delivery of any ads and web pages to you.
Help us better manage content on our website and App by informing us what content is effective and by helping to measure traffic on our website and App.
We may use IP addresses to help diagnose problems with our server, administer our website and App, analyze trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the website and App, and deliver customized content.
We use your location information to determine delivery locations, to suggest delivery locations based on previous orders, and to adjust pricing for deliveries. Additionally, if you grant us access through your device settings, we may collect your location information while the App is off to identify promotions and updates in your area.
Verda will use Personal Information to:
Verify your identity.
Create and update your account.
Respond to your inquiries, and/or other requests or questions.
Enable your use of the Services available on our website and App, including deliveries of all purchased products.
Process payments for your orders and use of Services.
Contact you regarding a Service or program.
Collect payments from you.
Provide you with goods or Services purchased through our website or App.
Send you information and updates related to your purchase.
Send you invoices.
Tailor our website and App to you based on your interactions with us and your preferences.
Send you email notifications which you have specifically requested.
Send you email marketing communications relating to our business which we think may be of interest to you.
Send you email messages containing company news, product or service information.
You will be required to log into your account to order products through our App. We collect Personal Information in order to process the order, to verify your identity, and to protect against error or fraud.
Our website and/or App may contain links to third party content or websites that Verda does not control. This includes links to sponsors and partners.
Verda is not responsible for the treatment of your Personal Information or any of your information by any third party.
Verda may share your Personal Information with our subsidiaries or affiliates for: fraud or crime prevention, suppression or detection. to manage business risks; to perform analytics; and to ensure that we have correct and up to date information about you. We may also share your Personal Information to better manage your total relationship with us and enable us to bring suitable services to your attention. We may share your Personal Information with our subsidiaries and affiliates for the foregoing purposes unless prohibited by law or you tell us not to.
Verda may use other companies to provide certain services on our behalf. We may share your Personal Information with our suppliers, agents and other organizations that perform Services for us or on our behalf to the extent necessary to provide and administer the Services that you have requested from us. These companies will only be given the information needed to perform those Services. Our suppliers may perform activities outside of your jurisdiction. As a result, your Personal Information may be securely used, stored or accessed in other countries and may be subject to the laws of those jurisdictions. These companies may be required to disclose your Personal Information in response to valid demands or requests from governments, regulators, courts and law enforcement authorities in those jurisdictions or countries.
Verda may for legal and regulatory purposes and to meet regulatory, legal or reporting requirements under the Cannabis Act (Canada) and its regulations, the Cannabis Act (Manitoba) and its regulations, the Cannabis Control (Saskatchewan) Act and its regulations, and/or any other federal, provincial, or municipal legislation and/or regulations.
We may disclose your Personal Information if we have a good faith belief that access, use, preservation or disclosure of such Personal Information is reasonably necessary to satisfy any applicable law, regulation, self-regulation, legal process or enforceable governmental request. When we provide Personal Information in response to a legal inquiry or order that we believe to be valid, we disclose only the Personal Information that is legally required. Note that we may store or process your Personal Information outside of your jurisdiction which physical storage of your Personal Information may span multiple jurisdictions or countries and we may disclose your Personal Information in response to valid demands or requests from governments, regulators, courts or law enforcement authorities in those jurisdictions or countries.
Your Personal Information may be shared with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company. In the event that we are acquired by or merged with another company, or if we sell a part of our business, we reserve the right to transfer or assign the Personal Information that we have collected from you as part of such merger, sale or other change of control.
We may also disclose your Personal Information if we believe, in good faith, that it is appropriate or necessary to take precautions against liability; to help us collect a debt or enforce an obligation owed to us by you; to protect against fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of our Services; or to protect the rights, property, or personal safety of our users, employees or others.
We may disclose your Personal Information where you have authorized us to do so. For example, if you have given us consent, we may share your Personal Information with business partners and other entities that are not affiliated with us who would like to send you information about their products and services. We do not share Personal Information with other third-party organizations for their marketing or promotional use without your express consent or except as part of a specific program or feature for which you will have the ability to opt-in.
You can access, change, delete or update certain Personal Information which you have provided and your preferences regarding the information you receive from us through our website or App. Certain changes may require that you submit a new scan of your Photo ID. Verda requires that you keep your profile up to date and that you provide an updated scanned copy of your Photo ID annually or if there are any changes to the Photo ID (i.e. change in address, new photo, after expiration).
When you edit your information or change your preferences, Personal Information that you remove may remain in our databases or backup media because it is not always possible to completely remove or delete information from those locations.
Please note that if you opt-out of promotional/ marketing emails, you may continue to receive certain communications from us, such as administrative and services announcements, order details, and/or messages about your account/profile.
You can opt-out of receiving push notifications and sharing your location information through your mobile device settings. However, location information and push notifications may impact your use of the App.
Verda requires Personal Information in order to provide its Services, and retains such information for as long as it is required for the reason(s) that it was collected. Verda retains certain data, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such data is no longer necessary for Verda to retain in order for Verda to provide its Services, enable customer support, enhance the user experience or other operational purposes, Verda will take steps to destroy, delete, erase or convert the data to anonymous form.
You may request deletion of your account at any time by entering settings in the App, which will redirect you to a submission form where account information is sent to [email protected] Following any such request, Verda deletes your account and any information associated with the same that it is no longer required to retain. However, in certain circumstances, Verda may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Verda will delete your account as described above.
Verda makes all reasonable efforts to ensure that Personal Information collected is protected against loss and unauthorized access by maintaining physical, electronic and procedural safeguards in compliance with applicable Canadian and provincial regulations, as well as any other applicable laws in any other jurisdictions. This protection applies in relation to information stored in both electronic and hard copy form. Although we take all reasonable measures to protect your Personal Information, we cannot guarantee the complete security of your Personal Information.
Attn: Interim Privacy Officer, Verda Innovations Inc.
31 McCann Street
N1G 0A8, Canada